Handmade with love
DELIVERY & RETRUNS
Items in stock are normally dispatched within 2 days of order confirmation. Please allow slightly longer during busy periods.
We offer standard mainland UK delivery via Royal Mail (2-3 days from despatch) at £2.50 per order to a single address.
Please contact us if you are looking to send something internationally. We are happy to provide a quote.
Consumer Contracts Regulations:
Please return unwanted goods for refund within 14 days of receipt. Please obtain proof of postage and allow 14 days for any returns to be processed. We will not be considered responsible for goods in transit.
Unfortunately, we cannot accept exchanges on goods we consider damaged or used (although your statutory rights are not affected).
In line with regulations, if you cancel your entire order within 14 days of receipt, we will refund the original cost of standard delivery. However you will need to pay to return the goods to us.
for alternative colour/style options:
If you wish to exchange an itemfor an alternative colour or pattern please email us (firstname.lastname@example.org) to let us know that you wish to do this and so that we can also check and confirm that we have your alternative colour/pattern in stock. Please ensure that your item you wish to exchange has not been used and can be returned in its original packaging, where possible. Please then return your item for exchange to the address below. Please obtain a proof of posting and send back in suitable packaging (ideally the same that it was sent to you in).
Please return items to this address
3 Burnt Hill Way, Farnham, Surrey, GU10 4RN
For full details, please see below the new Consumer Contracts Regulations, valid from June 2014.e 2014
Customer Contract Regulations
Your right to cancel
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs form when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
Your right to a refund
You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
Refunding the cost of delivery
The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.
Exemptions There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel. These include, CDs, DVDs or software if you’ve broken the seal on the wrapping, perishable items, tailor-made or personalised items. Also included are are goods that have been mixed inseparably with other items after delivery.
Always check the T&Cs: 14 days is the minimum cancellation period that consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.
PRIVACY AND SECURITY The data controller is INDIGO PRAWN (Alexandra Johnstone) Dove Cottage, Hollies Hill, Nailsworth, GL60AW All payments are processed by a third party payment processor – PAYAPAL or SWIPE, who process all of the debit and credit card payments on our behalf. You will leave the site whilst taking the payment for your order but will be returned to the website on successful completion of your payment. On receipt of a successful payment you will receive confirmation that you order has been placed. The data we collect includes Name Address Email address Telephone Number Demographic Information Other information relevant to customer surveys and/or offers We gather this information through Sign ups/subscribes through our website or in person What we do with the information Use the database to send out marketing emails about new products special offers, and other information that we think you may find useful or interesting. We may contact you for market research purposes. To notify you of any changes to our service We are committed to ensuring that the information we hold is kept secure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we hold. If after you have opted-in you change your mind, you may withdraw your consent at any time by writing to us or emailing email@example.com. Indigo Prawn will not sell, distribute or lease your personal information to third parties unless we have your express permission or are required by law to do so. You may request details of personal information we hold under the Data Protection Act 1988, again email us at firstname.lastname@example.org Any changes we make to this policy in the future will be posted on this page and where appropriate, notified to you by email. However we advise that you check this page regularly to keep up with any necessary changes.